What is the User Advisory Group?
The User Advisory Group is a forum of people who have experienced St Nicholas Hospice Care’s services first hand.
What does the Group do?
The Group brings together the views of patients, families and carers who are using or have recently used the Hospice’s services. It is organised by an experienced, independent facilitator - not part of the Hospice’s Management.
When does the Group meet?
Four times a year, on a weekday.
Who can be involved in the Group?
Anyone who is using or has recently used any of the Hospice’s services can become a member of the User Advisory Group. This includes carers, family and friends as well as patients.
Issues that the group has previously contributed to include:
- Refurbishment of the Hospice ward and therapeutic rooms
- Hospice car parking
- The speed of referrals from hospitals and other organisations
- Hospice publicity
Ways for patients and families to get involved
There are many ways for patients and families to give feedback on St Nicholas Hospice Care services:
- Become a member of the User Advisory Group
- Join a one-off focus group to discuss particular planned developments for the Hospice
- Take part in consultative surveys
- Leave your comments on the feedback form at Reception
